Last updated: May 22, 2026
By accessing and using this website, you accept and agree to be bound by the terms and conditions outlined in this agreement. If you do not agree to these terms, please do not use this website.
Our services are provided for the care and well-being of animals. You agree to provide accurate information about your pet's health, behavior, and history to ensure appropriate care.
All bookings are subject to availability and confirmation. We reserve the right to refuse service if we determine we cannot safely or appropriately meet an animal's needs.
Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations may incur a fee.
Failure to attend a scheduled appointment without prior notice may result in a charge and may affect future booking privileges.
As a client, you agree to:
We commit to:
While we take every precaution to ensure the safety and well-being of animals in our care, we cannot be held liable for pre-existing conditions, unforeseen medical emergencies, or behavioral reactions that occur despite appropriate handling.
In the event of a medical emergency, we reserve the right to seek immediate veterinary care for your pet. We will make every effort to contact you first, but if unavailable, we will act in the animal's best interest.
Payment is due at the time services are rendered unless alternative arrangements have been made in advance. We accept standard payment methods as displayed at our facility.
All content on this website, including text, images, logos, and design elements, is the property of swaying-branch and protected by copyright laws.
You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with other users' access.
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of modified terms.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.
For questions about these terms, please contact us at [email protected] or write to us at 47 Thornbury Avenue, Bristol BS7 8NQ, United Kingdom.