Visit us or send a message
We respond to all inquiries within 24 hours. For urgent matters, email us directly with "URGENT" in the subject line.
We respond to all inquiries within 24 hours. For urgent matters, email us directly with "URGENT" in the subject line.
47 Thornbury Avenue
Bristol BS7 8NQ
United Kingdom
Monday – Friday: 9:00 – 18:00
Saturday: 10:00 – 16:00
Sunday: Closed
Last appointments begin 90 minutes before closing.
Tours are welcome during business hours. You'll see our facility, meet available team members, and learn how we work with different animals.
If you're considering a service, bring your pet. We'll do a brief introduction to see how they respond to our space.
Parking: Street parking available on Thornbury Avenue and surrounding streets. Permit not required for visitors.
Public Transport: Bus routes 72 and 73 stop at Thornbury Avenue. Montpelier Station is a 12-minute walk.
For tours, no. For services, yes. We don't take walk-ins for grooming or consultations because we schedule dedicated time for each animal.
That's exactly what we're equipped to handle. Let us know in advance so we can prepare the appropriate environment.
For most services, we prefer to work alone with your pet—many animals perform better without their owners present. But if separation causes distress, we'll adapt.
We primarily work with dogs, cats, and rabbits. For other species, email us—we can assess whether we have appropriate expertise.
Use our booking form to select a service and tell us about your pet. We'll confirm your appointment within one business day.
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